Workforce Management System

A system for efficient planning, scheduling, and monitoring of work order execution in a dynamic environment.

ASW: dominus

asw:optimus system provides support in all phases of the job lifecycle – from initial planning, through execution, to performance tracking. It enables process optimization and timely response to changes, thereby improving efficiency and productivity.

The central function of the information system is to support the organization, execution, and monitoring of work carried out by a large number of performers and work groups, handling a wide range of tasks of different types.

asw:optimus consists of three applications:

  • Central Web Application – a multi-module application, with key modules for system administration and configuration, reporting, and dispatcher operations.
  • Mobile Web Application – an application designed to support field staff, available only in online mode and optimized for mobile devices (phones, tablets).
  • Mobile Android Application – an application designed to support field staff, available in both online and offline modes and optimized for mobile Android devices (phones, tablets).

asw:optimus enables:

  • Planning and scheduling work orders through efficient mechanisms for recording, classifying, and reallocating tasks.
  • Support in task execution through focused functions that provide transparency, field data collection, and real-time event signaling.
  • Execution monitoring through automated notifications and deviation tracking, allowing dispatchers to respond promptly and optimize resources.

Key system features:

  • Automatic real-time insight into field changes.
  • Notification mechanism for task adjustment and reallocation.
  • Transparent execution monitoring with signaling of status changes, delays, or inability to complete tasks.

Core system entities include:

  • Task (Work Order) – Represents a unit of work to be performed. Synonyms used for “task” include: work order, job, assignment.
  • Resource (Performer) – Represents an individual, work group, team, or company capable of performing a certain type of job and to whom tasks (work orders) may be assigned.
  • Work Group (Team) – A collection of resources (performers), either temporary or long-term. From a scheduling perspective, a work group represents a composite resource to which tasks can be assigned. Individual performers, while part of the group, are considered engaged in the group’s assigned tasks.

asw:optimus is characterized by simple system administration and configuration, an intuitive and modern graphical user interface, scalability, high availability, and a flexible mechanism for configurable integration with external systems via web services.

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