During their business, utility companies perform various and very complex business processes. The most significant of these are:

• Construction and maintenance of the network
• Consolidation of consumer contracts
• Measurement of consumption
• Calculation and borrowing of consumers
• Billing tracking
• Reminding and debiting irregular payments
• Customer Relationship (CRM)
• Work orders, work in progress, and many other processes

During the execution of these business processes, utilities face different challenges that affect the economy, productivity and profitability, as well as the quality of the service performed.

External factors that have the greatest impact on business are:

• A large number of consumers and events measured by tens of thousands
• Territorial dispersion of consumers (consumers are deployed on the territory of the city and beyond)
• Complex network and interdependence between networks and consumers (multiple consumers on one connection, group and internal consumers, etc.)
• Difficult reading due to terrain and weather conditions
• Poor purchasing power of the consumer
• Poor legal regulations and practices in the region
• The demanding and intolerable consumers of errors
• Utility services as a social category and basic human right and also become a political issue

ASW experts, on the basis of many years of experience in solving similar problems and best world practices, have developed a solution that helps utility companies overcome these challenges and improve their business. By applying the solution, utility companies accelerate business processes and save time which leads to higher quality of service, satisfaction of end users and achievement of economic goals of the company.

With its functional content and technical solution, asw: utilitas provides:

• Transparency of information
• Centralize data with simultaneous distribution of functions
• Good coordination and collaboration during the execution of business processes
• Accurate and timely information that is the basis for decision making

asw:utilitas consists of the following modules:

• Territorial configuration
• Tariff system
• Resources (network)
• Consumers
• Reading the spent
• Calculation
• Accounts
• Billing tracking
• Complaints
• Record of new costs
• Organizer and planner for lawyers
• Work orders
• CRM