Support

We are always at disposal to our clients. In order to improve our service, communication and information availability, we have developed asw:portal. The content of asw:portal is mostly intended for users of ASW Engineering application products, but certain parts of portal are also public.

If you wish to access the protected pages of asw:portal as our client, please contact ASW administrator who will assign you a unique user name and password.

The content of protected pages is mostly intended for management of our clients companies, their IT sector representatives and all other members of their team interested in following news from ASW and access information which directly affect the usage of ASW products and user support.

Advantages
Location transparency
Cost reduction
Short response time
Connection
Telephone
Email
Instant messaging
Modem / Internet (VPN)
VNC / Telnet

Helpdesk Info

Customer support hours are Monday through Friday, from 8:30 to 16:30. Outside hours, Saturdays and Sundays, as well as the days of public holidays in the Republic of Serbia, we provide customer support in the off-time support mode.

You can refer to the user support via portal or e-mail.

To submit a request via e-mail, you need to select the email address for the specific product to which the request relates.

asw:sapiens
Business Intelligence system
asw:mercantis
Retail Management System
asw:dominus
Central ERP System
asw:officius
CRM system
asw:temporis
Public parking system
asw:credis
Billing and customer care system
System Hardware and Software

After Hours Customer Support

Customer support outside of working hours is provided only in case of urgent requests. Time needed to resolve claims in this mode is multiplied by a factor of 1.5. Requests shall be made on the following telephone numbers, depending on the product requested:

asw:mercantis (retail)

Monday – Friday

16:30 - 20:00

Saturday

08:30 - 22:00

Sunday

08:30 - 15:00

asw:dominus (central system)

Saturday

08:30 - 16:30

Direct support from your computer

To support direct access to your computer, click the following button to download the application, and then run the downloaded application.