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Support

We are always at disposal to our clients. In order to improve our service, communication and information availability, we have developed asw:portal. The content of asw:portal is mostly intended for users of ASW Engineering application products, but certain parts of portal are also public.

If you wish to access the protected pages of asw:portal as our client, please contact ASW administrator who will assign you a unique user name and password.

The content of protected pages is mostly intended for management of our clients companies, their IT sector representatives and all other members of their team interested in following news from ASW and access information which directly affect the usage of ASW products and user support.

HELPDESK INFO

Opening hours of customer support: Monday to Friday, from 8:30 a.m. to 4:30 p.m. On Saturdays, Sundays and public holidays of the Republic of Serbia, customer support is provided in the overtime office hours mode.

Customer Support Requests should be submitted through the portal, or via e-mail. E-mail requests are submitted to support@asw.eu and you can also send request directly to one of the following departments.

  • Product
  • asw:mercantis (retail)
  • asw:dominus (central system)
  • System hardware i software
  • asw:temporis (parking system)
  • asw:credis (BCCS)
  • asw:sapiens (BI)
  • asw:officius

Telephone consultations are provided only in case of emergency, on phone numbers:
+381 11 2071 406 i +381 11 2071 407.

AFTER HOURS CUSTOMER SUPPORT

Customer support outside of working hours is provided only in case of urgent requests. Time needed to resolve claims in this mode is multiplied by a factor of 1.5. Requests shall be made on the following telephone numbers, depending on the product requested:

  • Product
  • asw:mercantis (retail)
  • asw:dominus (central system)
  • Period
  • Monday – Friday 16:30-20:00
    Saturday 08:30-22:00
    Sunday 08:30-15:00
  • Saturday 08:30-16:30
  • Phone number
  • +381 65 2071 406
  • +381 65 2071 407

DIRECT SUPPORT VIA YOUR COMPUTER

For direct support through your computer, use the following link to download the application and then start the application.

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