ISO/IEC 20000-1:2011 – IT Service Management System
Certification according to ISO/IEC 20000-1:2011 enabled ASW to establish an efficient system of IT services management. Processes have been adjusted according to the requirements of the global practices present in the IT field. As the result of the implementation, we were able to reach our goal – successful delivery of IT services according to the defined requirements.
An interesting fact is that ASW Engineering is the third IT company in Serbia certified according to ISO/IEC 20000-1:2011 and which established its IT services management system.